Overview
Follow this guide from top to bottom for a complete workflow, or choose a specific topic from the list.
Email support
Send a clear request to the approved CRM Gem support address.
Professional Setup
Request expert initial configuration for your business.
Personal training
Arrange focused help for an individual or team.
Report a bug
Provide reproducible details without exposing private information.
Request a feature
Explain the problem, desired outcome, and business value.
Step-by-step
- 1
Choose the request type
Decide whether you need product support, setup, training, a bug report, or a feature request.
- 2
Write a specific subject
Include the area and outcome, such as “Invoice email not received”.
- 3
Add useful context
Describe what you were doing, what happened, and what you expected.
- 4
Attach safe evidence
Include screenshots only after hiding customer data, credentials, and payment secrets.
- 5
Email CRM Gem support
Send your request to support@smartbiztoolls.com and keep the reply thread for follow-up.
Helpful tips
- Send one issue per support thread.
- Include your CRM Gem account email.
- Use the Professional Setup page for setup scope and pricing.
Common mistakes
- • Sending passwords or provider secrets.
- • Leaving out the affected page or document.
- • Combining unrelated bugs in one message.
Frequently asked questions
What is the support email?
Contact CRM Gem at support@smartbiztoolls.com.
Can I request personal training?
Yes. Personal and team training are available as paid Professional Setup add-ons.
How should I request a feature?
Explain the problem you want to solve, who it affects, and the result you need rather than prescribing only a technical implementation.
Contact CRM Gem support
Email support@smartbiztoolls.com with the account email and a clear description.
Email SupportRelated guides
Troubleshooting
Work through login, email, reminder, payment, browser, and initial setup issues.
Professional Setup
Understand the one-time setup service, delivery process, add-ons, support, and training.
Getting Started
Set up your account, business profile, branding, first client, and first project.