Practical CRM Gem guidance

Clients and Projects

Create, edit, and organize client and project records within your plan limits.

Overview

Follow this guide from top to bottom for a complete workflow, or choose a specific topic from the list.

Create and edit clients

Use Clients to add a record; open an existing client and choose Edit to keep its contact and billing details current.

Create and edit projects

Use Projects to create work under the correct client, then open and edit it when scope or status changes.

Client and project limits

Free includes up to 2 clients and 2 projects. Pro includes unlimited clients and projects.

Organize work

Use one client record per customer and clear project names for distinct engagements.

Step-by-step

  1. 1

    Create the client

    Open Clients, select New Client, add accurate details, and save.

  2. 2

    Create the project

    Open Projects, select New Project, choose the client, add the available project details, and save.

  3. 3

    Keep records current

    Edit contact details and project status whenever the work changes.

Helpful tips

  • Review the details before saving or sending.
  • Use Contact Support if the expected result does not appear.

Common mistakes

  • Using incomplete client or business information.
  • Closing the page before an action finishes.

Frequently asked questions

What are the Free limits?

Free includes 2 clients and 2 projects. Pro removes these record limits.

Still need help? Contact Support with the affected page, document number, browser, date and time, and exact message.

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